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Limited Lifetime Warranty |
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Alicat Scientific, Inc. warrants to the original purchaser
(hereinafter referred to as "Buyer") that instruments
manufactured by Alicat Scientific (hereinafter referred to as "Product")
shall be free from defects in materials and workmanship for the life of the Products.
Under this warranty, the Product will be repaired or replaced at manufacturer's option,
without charge for parts or labor when the Product is carried or shipped prepaid to the
factory together with proof of purchase.
The foregoing shall constitute the exclusive and sole remedy in lieu of other remedies
of the Buyer for any breach by Alicat Scientific of this warranty to the maximum extent
permitted by law.
This warranty does not apply to any Product which has not been installed or used in
accordance with the Product operation and installation specifications provided to Buyer
verbally or in writing by Alicat Scientific for the proper and normal use of the Product
Buyer agrees hereunder that Alicat reserves the right to void any warranty, written or implied,
if upon Alicat's examination of Product shall disclose to Alicat's satisfaction that the Product
failure was due solely, or in part, to accident, misuse, neglect, abuse, alteration, improper
installation, unauthorized repair or improper testing by Buyer or agent of Buyer
Alicat Scientific shall not be liable under any circumstances for indirect, special, consequential,
or incidental damages in connection with, or arising out of, the sale, performance, or use of the
Products covered by this warranty.
Alicat Scientific does not recommend, warrant or assume responsibility for the use of the Products
in life support applications or systems.
Alicat's warranties as herein above set forth shall not be enlarged, diminished or affected by, and
no obligation or liability shall arise or grow out of Alicat's rendering of technical advice in
connection with Buyer's order of the Products furnished hereunder.
If Product becomes obsolete, Alicat Scientific, at its own discretion, reserves the right to repair
the Product with available replacement parts or upgrade the Product to a current , commercially available
version of the original Product. Should upgrading the Product be deemed necessary by Alicat, Buyer
hereby agrees to pay an upgrade fee equal to seventy percent of the retail value of the replacement Product.
Alicat Scientific hereunder makes no claim that replacement Products will look, function or operate in the
same or similar manner as the original product.
When a Product is returned to Alicat Scientific for recalibration this service is considered normal preventative
maintenance. Recalibration of Product shall not be treated as a warranty service unless recalibration of Product
is required as the result of repairs to Product pursuant to this Warranty. Failure to recalibrate Product on a
yearly basis will remove any and all obligations regarding repair or replacement of Product as outlined by this
Warranty to Buyer from Alicat Scientific.
This Warranty is in lieu of all other relevant warranties, expressed or implied, including the implied warranty of
merchantability and the implied warranty of fitness for a particular purpose, and any warranty against infringement
of any patent.
Continued use or possession of Products after expiration of the applicable warranty period stated above shall be
conclusive evidence that the warranty is fulfilled to the full satisfaction of Buyer.
Alicat makes no warranty as to experimental, non-standard or developmental Products.
Accessories purchased from Alicat are not covered by this warranty.
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Maintenance |
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Alicat Scientific instruments require minimal maintenance. Please refer to the Operating Manual that accompanied your device
for specific recommendations.
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Factory Service |
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Alicat Scientific provides recalibration, repair, reprogramming and upgrade options at our factory. Since many
problems can be solved in the field, it is highly recommended that you contact our technical support department
for troubleshooting and application assistance. All factory services, both warranty and
non-warranty, require an authorized Return Materials Authorization (RMA) Number. Before sending any device to us for
any factory service you must contact us for an authorized Return Materials Authorization Number.
This can be most easily accomplished by using the Online Return Request Form. We will issue an RMA Number and contact you within one business day of
receiving this information. If you return a device without an authorized RMA Number, it will not be serviced until a
Return Request Form is completed and an RMA Number assigned. The model number and serial number of each unit can be
found on the label on the back of the device. The Serial Number, Model Number, and Date of Manufacture are also available
on the Identity Mode screen of any device with a display.
Recalibration: The recommended period for recalibration is once every year for most Alicat Scientific devices. A label located on the back of the device shows the date of the most recent calibration. The device should be returned to the factory for recalibration near the listed due date. Please complete the Return Request Form and fax it to us before calling to schedule a recalibration.
Factory Service and Repairs: If your device requires factory service apart from standard recalibration, please provide us with as much detail as possible in the “Reason for Return” section of the Return Request Form. Please expect a turnaround time of two weeks for most factory service depending on current backlog and complexity of the service. Expedited services may incur additional fees.
An Alicat representative will contact you to confirm payment and shipping terms. Please note that our shipping department cannot return your unit(s) until we have received a hard copy of your purchase order or credit card information. This may be accomplished by Fax, printable email or a hard copy PO sent with your device.
Use the online Return Request Form |
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WHAT'S NEW |
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| We've moved! |
Alicat Scientific moved to its new facility on June 11th 2009.
Our new address is:
7641 N. Business Park Drive
Tucson, AZ 85743
Please update your address books.
New communication protocols!
Alicat flow and pressure instruments can now be ordered with RS-485 or PROFIBUS.
Now quoting units with DeviceNet communications. |
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SUPPORT |
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| Warranty / Service Information |
 Browse the Warranty / Service Information page to learn more about Alicat Scientific's warranty and service policies.
more >> |
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| Product Manuals |
 Download the operating manual for your Alicat Product.
more >> |
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| Software |
 Device drivers and software for Alicat flow and pressure instruments.
more >> |
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